Privacy Policy — Forfar Drain Unblocking

1. Information We Collect

We may collect the following personal information when you contact us via our website, phone, email, or contact form:

• Your full name — so we know who we’re speaking with
• Phone number — your primary contact number for call-backs and service updates
• Email address — if you choose to provide it for written correspondence
• Service address — the property location where drain unblocking or drainage work is required
• Details of your drainage issue — any information you voluntarily provide about your blocked drain, blocked toilet, or other drainage problem

2. How We Use Your Information

We use the personal information you provide for the following purposes only:

• Responding to your enquiries — to contact you about your drain unblocking or drainage service request
• Providing drainage services — to schedule, carry out, and follow up on the drainage work you’ve requested at your property in Forfar, Dundee, or across Angus
• Sending service-related updates — such as appointment confirmations or engineer arrival times (only with your consent)
• Improving our website and services — to understand how customers find and use our site, helping us serve you better
• Legal and regulatory compliance — to meet any legal obligations we may have as a business operating in Scotland

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide the drainage services you’ve requested from us.

3. Cookies & Website Tracking

Our website may use cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies — necessary for the website to function properly (e.g., form submissions)
• Analytics cookies — such as Google Analytics, which helps us understand which pages visitors view and how they find us. This data is anonymised and does not identify you personally
• Functional cookies — which remember your preferences (if applicable)

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect how our website functions for you.

4. Third-Party Services We Use

To provide our drain unblocking services and maintain our website, we use the following trusted third-party services:

• Google Analytics — for anonymised website traffic analysis. Google may collect data about your browsing behaviour. See Google’s Privacy Policy for details
• Google Maps — embedded on our website to show our service area across Forfar, Dundee, and Angus. Google may collect location data when you interact with the map
• WordPress & Hostinger — our website platform and hosting provider, which may process technical data such as IP addresses for security purposes

We encourage you to review the privacy policies of these third-party services for full details of their data handling practices. We only work with reputable providers who comply with UK and EU data protection regulations.

5. Data Security — How We Protect Your Information

We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:

• Secure, encrypted connections (SSL) on our website
• Restricted access to personal data — only team members who need your information to provide drain unblocking services can access it
• Regular security reviews of our website and data storage practices
• Secure disposal of paper records (if any) when no longer needed

However, no method of electronic storage or transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. If you have concerns about how your data is being handled, please contact us immediately.

6. Data Retention — How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Service enquiries — contact details and enquiry information are kept for up to 12 months after your last interaction with us, unless you become an ongoing customer
• Customer records — if we carry out drain unblocking or drainage work at your property, we may retain your details for up to 6 years for legal, tax, and warranty purposes
• Website analytics data — anonymised data may be retained indefinitely for trend analysis

You can request deletion of your data at any time — see Section 7 below for details of your rights.

7. Your Data Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct any inaccurate or incomplete data
• Right to erasure — you can request that we delete your personal data (subject to any legal obligations we may have to retain it)
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to object — you can object to our processing of your personal data
• Right to data portability — you can request that we transfer your data to another organisation
• Right to withdraw consent — where we rely on your consent to process data, you can withdraw that consent at any time

To exercise any of these rights, please contact us using the details in Section 8 below. We will respond to your request within one month. There is no charge for making a request unless it is manifestly unfounded or excessive.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

If we make material changes to this policy, we will take reasonable steps to notify you — for example, by posting a notice on our website or contacting you directly if we have your details.